Refund Policy
Eligibility for Refunds
- Cancellation by Us: If we cancel or significantly reschedule a class (especially within 48h), you are entitled to a full refund for that class.
- Technical Issues on Our Side: If our technical problems prevent delivery (platform failure, connectivity issues attributable to us), you may request a full refund.
- Your Cancellation: Full refund if you cancel at least 48 hours before the scheduled start. Cancellations under 48h are generally non‑refundable; you may send someone in your place by emailing us before the class begins. We may, at our discretion, offer a reschedule when feasible.
- No‑Show: If you do not attend and provide no prior notice, no refund or credit is issued.
- After‑Class Issues: If you attended and the service was not delivered as described (e.g., major disruptions, instructor no‑show), you may request a refund after the class; we will evaluate according to this policy.
How to Request a Refund
Submit a written request via email to support@example.com. Include: your name (as on booking), order/booking ID, class name + date/time, your reason, and any supporting evidence (e.g., screenshots of an error).
Requests through other channels may be redirected to email so that we have a proper record.
Processing Time and Approval
Please allow up to 120 days from receipt of your email for full processing (investigation → decision → payment). We aim to resolve much faster, but the upper bound accounts for payment network timelines and exceptional cases.
- Evaluation: We verify eligibility and may ask for more details.
- Decision Notice: You’ll receive an approval/denial by email with a brief explanation.
- Payout Timing: After approval, funds typically appear within several business days depending on your payment provider.
Refund Method
Refunds are issued to the original payment method whenever possible (card → same card; PayPal → PayPal, etc.). If that is not possible, we’ll arrange a suitable alternative (e.g., bank transfer). Refunds are processed in the original currency; third‑party conversion/issuer fees are usually non‑refundable.
No Partial Refunds
We do not prorate partially used services or multi‑session bundles, unless an eligible reason applies to a specific session (e.g., our cancellation/technical failure). This keeps the policy clear and fair.
Refunds After Service Completion
You may request a refund after attending only if something went significantly wrong on our side (e.g., the session was disrupted or not delivered as advertised). General dissatisfaction where the class was provided as described is not refundable.
Please contact us within 24–48 hours after the class to raise concerns.
Questions, Updates, and Legal Rights
For questions, email support@example.com. We may update this policy; the latest version is always on this page. This policy does not affect statutory consumer rights.